Support
We are here to help you move forward, fast.
Questions about onboarding, billing, or exam preparation? Our CompTIA-focused support team responds within 24 business hours.
Support standards
Response timewithin 24 business hours
PRO planspriority handling
Support channelemail-first (for speed and traceability)
How to reach us
Please include:
- •the email linked to your account
- •your target certification (e.g. Security+ SY0-701)
- •any relevant order or subscription details
This helps us resolve your request faster.
When should you contact support?
- Billing questions or plan changes
- Access issues (login, verification, reset)
- A problem with a mock exam, flashcards, or a specific question
- Questions about your preparation path
Send us a message
Our commitment
We typically respond within 24 business hours, often faster on weekdays.
PRO subscribers receive priority handling.